Aiming to upgrade air transport communications and information technology, the client, a global leader in the field, embarked on an ambitious project aimed at simplifying the airport experience for passengers.
With a focus on leveraging Generative AI to boost customer service, the company partnered with Addepto, drawing on their successful collaboration in a prior Digital Twin project. This partnership aimed to bring the innovative concept of assistance bot to life, enhancing the efficiency and satisfaction of both passengers and airport personnel.
The initial application centered on supporting airport staff, including border officers, through the integration of an AI system featuring facial recognition technology, while the subsequent use case was tailored towards assisting passengers by delivering prompt and precise information regarding airport procedures and locations.
Improve the airport experience for passengers and airport staff.
Addepto’s team crafted a cloud-based solution using GPT-4, LLamaIndex, and advanced Face Recognition algorithms. The ability to deliver human-like answers by reaching out for RAG approach in tailoring LLMs.
By leveraging cutting-edge AI, including Generative AI for customer service enhancement and facial recognition for security, we aimed to create a seamless, stress-free airport journey. We focused on connecting all the elements into one solution designed to effectively solve a very specific business problem.
The envisioned LLM-powered airport bot would not only provide information but also guide passengers through the airport with the help of an integrated map, recognizing individuals and tailoring responses based on their boarding pass details. This seamless interaction was expected to make the bot an information point within the airport.
The project was aimed to achieve the ultimate goal: to improve the airport experience for passengers and airport staff. The vision was straightforward – by speeding up access to information, passengers would enjoy a more comfortable and less stressful journey, and employees would reduce the amount of manual work.
The implementation of the project, although it is still a PoC, can be a sign of a significant leap forward in enhancing airport efficiency and passenger satisfaction. By automating the provision of crucial information and streamlining identity checks, the project not only reduces the workload on airport staff but also significantly improves the passenger experience. The intuitive, AI-powered interaction also: