Modernizing Testing to Save $1M+ Annually and Improve Clinical Trial Delivery
This case study presents a project delivered by KMS Technology (now part of Addepto, following the December 2025 merger) for Clario, a leading provider of eCOA solutions for clinical trials.
Facing delays caused by manual testing processes and high defect rates, Clario needed to modernize its QA approach to improve delivery speed, ensure compliance, and support scalable clinical trial execution.
Meet Our Client
Clario is a leading provider of electronic Clinical Outcome Assessment (eCOA) and ePRO solutions for clinical trials. Its platform enables pharmaceutical, biotech, and research organizations to collect and leverage patient-, clinician-, and observer-reported data to support clinical development, improve patient engagement, and meet regulatory requirements.
Operating in a highly regulated environment, Clario plays a critical role in ensuring that clinical studies are conducted efficiently, accurately, and in compliance with global standards.
Case Study Shortcut
Challenge
Manual and Inefficient Testing
Testing cycles took 15+ days and relied on paper-based documentation, limiting scalability and slowing delivery.
High Defect Leakage
Over 21% of releases contained critical defects, causing rework, delays, and compliance risks.
Lack of Standardization and Agility
A waterfall model created silos between teams, reducing collaboration and slowing feedback loops.
Compliance and Traceability Gaps
Manual processes made it difficult to maintain audit-ready documentation required in regulated clinical environments.
Goal
The goal was to transform Clario’s testing into a scalable, efficient, and compliant system.
- Reduce testing cycle time and eliminate bottlenecks
- Minimize defect leakage and improve product quality
- Introduce automation and modern QA practices
- Ensure full traceability and audit readiness
- Increase delivery capacity without increasing costs
Outcome
KMS Technology helped Clario build a mature, scalable QA ecosystem that significantly improved efficiency and quality.
Key results:
- $1.05M+ annual cost savings
- 36% faster delivery speed
- 50% reduction in FDA audit timelines
- Defect leakage reduced from 21% to 0.7%
- 50%+ reduction in testing cycle time
The transformation enabled Clario to deliver more clinical studies with higher confidence while reducing operational costs and compliance risks.
Before
- Manual, paper-based testing processes
- Long and unpredictable testing cycles
- High defect rates in production
- Limited traceability and audit readiness
- Siloed teams and waterfall workflows
After
- Automated and standardized QA processes
- Faster, predictable delivery cycles
- Near-zero defect leakage
- Full traceability and compliance readiness
- Agile, collaborative workflows
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Case Study Details
Approach
Agile Transformation of Testing Processes
- Sprint-based testing cycles
- Improved backlog refinement with testability in mind
- Faster feedback loops between QA and development
Implementation of Test Management & Traceability
- Reusable test case libraries
- Real-time defect tracking
- Full traceability from requirements to release
- Improved audit readiness
Automation and Efficiency Optimization
- Selenium, Appium, Katalon for automation
- JIRA for workflow and backlog management
- SVN for version control
Building a Quality-First Culture
- Clear definitions of “ready” and “done”
- Risk-based testing strategies
- Standardized workflows across projects
- Continuous coaching and team enablement
